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Privacy policy


This statement covers the services provided by Tracy Cook Sports Therapy web site: /

The Data Controller for this website is Andy Hollands. The purpose of this statement is to inform users of this website, which is managed by In Any event, about the information that is collected from them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users' privacy.


Data Protection Act 1998 (DPA) and General Data Protection Act (GDPR) 2018
These acts establish rights for individuals whose personal data is processed by a third party. Any organisation which processes information about living individuals is a data controller for the purposes of the Act and must process personal data fairly and lawfully. In Any event, as a data controller, is required by the Act to ensure that individual data subjects are aware of how their personal data is collected, how it may be used, the purpose/purposes for processing that data and to whom, if anybody, that data may be disclosed.


What information do we collect?
We will only collect personal information if you are subscribing to a newsletter or e-commerce section or using a secure environment in which case we may collect

  • name

  • contact information including email address and phone number

  • demographic information such as postcode,

  • preferences and interests if relevant

  • other information - customer surveys and/or offers if relevant

Information is also gathered without you actively providing it in order to understand your needs and provide you with a better service through the use of cookies. This method does not collect or store personal information. Information from visitors to the Tracy Cook Sports Therapy website can be collected in the following areas:

  • comments, questions and feedback;

  • site usage information - number of accesses, geolocation, time of access etc


How do we collect the information?
When you conduct a transaction (enquiry or contact form) on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do we collect this information?
We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services of our website;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.


How do we use, share, disclose your personal details?
Our company website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In some cases we use a third party to process payments eg. Paypal. Please see their Privacy Policy if this is used.


How will we communicate with you?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Cookie policy
Cookies are pieces of data that are often created when you visit a website and are stored in the cookie directory of your own computer. Most web browsers automatically accept cookies, but you can set your browser not to accept cookies.


There are two areas within Tracy Cook Sports Therapy where cookies may be created-

  1. When entering the site for the first time this will generate a Tracking Monitor cookie, which is a private identifier that will be used to generate accurate tracking of the user throughout the site. This enables Tracy Cook Sports Therapy to collect more accurate statistics of the web site usage which we use solely to make improvements to the layout of the site and to the information on it, based on the way that visitors navigate around it. We do not make any other use of this information, nor do we pass it on to any other organisation.

  2. The second area where a cookie is activated is when registered users enter our pages, governed by the access and identity management system. This cookie will store information in the form of a session identification that does not personally identify the user. The session cookie is stored in temporary memory and is not retained after the browser is closed.


To see a full list of types of cookies click here


What happens when I link to another site?
In Any event’s web site contains links to other websites, of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any other site(s), which collect personal information about you. We do not pass on any personal information you have given us to any other site.


Your Rights as a Data Subject
As a data subject, you have various rights under the Acts, including a right of access to any personal data being held about you by Tracy Cook Sports Therapy as data controller. Tracy Cook Sports Therapy will supply you with details of personal data we are holding about you if you submit a subject access request.

If you don’t want us to process your data anymore, please contact us at


Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regular updating of this page ensures you are always aware of what information we collect, how we use it and under what circumstances if any, we will share it with other parties.


Questions and contact information:
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at


May 2018

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